Policy

CLOUD9RICH POLICY *please read before booking*

• All treatments and training courses must be booked in advance. No walk-ins. 
• A non-refundable deposit is required to secure all appointments. This will be deducted from the full payment on the day of your appointment. This does not include a deduction if you have rescheduled. 
• Without a deposit your appointment is not secured. 
• All payments are non- refundable.
• Please arrive on time. Arrivals more than 10 minutes late may result in a loss of the deposit and the appointment will be cancelled.
• Cancellations will loose any payment made.
• No rescheduling. If you cannot make it to the appointment for whatever reason, you will loose the deposit/booking fee and will have to pay a new deposit for a new booking. 
• Clients must be 18 years or older to receive aesthetic treatments.
• Valid ID will be required.
• We accept bank transfer, and cash payments.
• Your appointment may be rescheduled if the weather reaches a heatwave. Payments are non refundable if the appointment is rescheduled due to weather conditions. 
• Full payment is due at the time of treatment or training and you may be asked to pay before we start the treatment.
• We do not offer refunds on treatments, services, or training courses once completed under any circumstances.
• If you are unsatisfied for any reason, please speak to us directly and we will do our best to resolve any concerns. This does not include a refund. 
• Please inform us of any medical conditions, allergies, or medications during your consultation.
• We reserve the right to refuse treatment if we believe it may compromise your health or safety.
• Full payment or a deposit is required to secure a place on any course.
• Course deposits are non-refundable but may be transferred to another date with at least 14 days notice.
• Certificates are issued upon successful completion of the course and assessment and are not guaranteed. Your work will be assessed.
• All renters must hold valid insurance and qualifications relevant to the services they are offering.
• You must be respectful while using the rental space and you will be charged for any damage. Incase of refusal, it will be taken further and police will be contacted.
• We maintain a professional and respectful environment for all clients and staff.
• Abusive, threatening, or inappropriate behavior will not be tolerated and will result in immediate termination of services or training.
• No smoking, drinking or drugs to be consumed in the building.
• Rental space is strictly for professional purpose use for you and your clients. No friends and partners to be invited while using the space as this may lead to termination.
• For any questions or further clarification on our policies, please feel free to contact us. 

Thank you for choosing Cloud9rich. We look forward to welcoming you!